Question 1

What is Top Earners Zambia?

Accepted Answer

Top Earners Zambia is a Zambia-focused digital platform that provides verified members with access to structured soft-staking pools, account management tools, and transparent market information.

Question 2

How does the platform work?

Accepted Answer

Eligible members register, complete identity verification, fund their account using a supported cryptocurrency network, and choose a soft-staking pool. All activity is recorded in a unified ledger inside the secure member dashboard.

Question 3

How do I create an account?

Accepted Answer

Choose Create Account, select Individual or Corporate, complete the registration form, and verify your email address.

Question 4

Can I register as a company?

Accepted Answer

Yes. Corporate accounts can be created using the Corporate registration flow and require company registration documents, beneficial owner declarations, and authorised representative details.

Question 5

What documents are required for verification?

Accepted Answer

Individuals submit a government-issued ID, a selfie, and proof of address. Companies submit registration certificates, TPIN, proof of business address, director details, and beneficial ownership declarations.

Question 6

What is the minimum deposit?

Accepted Answer

Minimum deposit amounts are configured per supported network and shown on the deposit page before an address is generated.

Question 7

What is the minimum staking amount?

Accepted Answer

The Starter Pool currently starts at $1,000. Each plan page displays the full eligible amount range.

Question 8

Which cryptocurrencies are supported?

Accepted Answer

Bitcoin, Ethereum, and USDT are supported.

Question 9

Which USDT networks are supported?

Accepted Answer

USDT is supported on TRC20, BEP20, and ERC20. Always verify the network before sending.

Question 10

How many blockchain confirmations are required?

Accepted Answer

The required confirmations are configured per asset and network and are displayed on the deposit page before you send funds.

Question 11

How are exchange rates calculated?

Accepted Answer

Exchange rates are retrieved server-side from configured providers at the time of the transaction and stored against the resulting ledger entry.

Question 12

When are rewards calculated?

Accepted Answer

Rewards are calculated on the schedule configured for each plan and recorded in your reward ledger as projected, pending, approved, credited, or reversed.

Question 13

How is the reward % determined?

Accepted Answer

Each pool publishes its reward % up-front based on plan terms and duration.

Question 14

What happens when a staking contract matures?

Accepted Answer

At maturity the contract status changes to matured, the eligible principal and rewards are reconciled per the plan terms, and the result is recorded in your ledger.

Question 15

Can I cancel a staking contract early?

Accepted Answer

Early termination is subject to plan terms and compliance review. Penalties or restrictions may apply.

Question 16

Can I reinvest rewards?

Accepted Answer

Eligible balances may be reinvested into a new contract. Reinvestment creates a new contract record without overwriting the original reward history.

Question 17

What is the minimum withdrawal amount?

Accepted Answer

The default minimum withdrawal is $100. Administrators may adjust this.

Question 18

What is the maximum withdrawal amount?

Accepted Answer

The default per-request maximum is $10,000. Administrators may adjust this.

Question 19

Are there withdrawal fees?

Accepted Answer

Yes. A fixed platform fee (default $35), the applicable network fee, and any provider fee are deducted. Net receivable is shown before you confirm.

Question 20

How long do withdrawals take?

Accepted Answer

Processing times depend on compliance review and network conditions.

Question 21

How does the referral program work?

Accepted Answer

Verified members receive a unique referral code. Eligible commissions are credited across three levels (3%, 2%, 1%) when referred users activate eligible staking contracts.

Question 22

Can I earn referral commissions without a staking plan?

Accepted Answer

Yes — commissions can be viewed without an active plan. Administrators may configure whether an active plan is required for commissions to become withdrawable.

Question 23

Can I create multiple accounts?

Accepted Answer

No. Duplicate accounts are prohibited and may result in suspension and forfeiture of referral commissions.

Question 24

How do I reset my password?

Accepted Answer

Use Forgot Password from the sign-in page. A reset link will be emailed to your registered address.

Question 25

How do I enable two-factor authentication?

Accepted Answer

Two-factor authentication can be enabled from Security in your member dashboard after launch.

Question 26

How do I contact support?

Accepted Answer

Open a support ticket from inside the member dashboard, or write to support@topearnerszambia.com.

Question 27

Should I send money directly to an administrator?

Accepted Answer

No. Never send funds to an administrator, employee, social-media account, or private wallet. Only use payment instructions generated inside the official Top Earners Zambia dashboard.

Frequently asked questions

Getting Started

Account

Deposits

Plans

Rewards

Withdrawals

Referrals

Security

Support